S
Stuart
1 reviews | Active since Oct 2023
23 Oct 2023, 15:20
Pathetic Service and Zero Communication
The communication between Vox and all other parties involved is absolutely abysmal.
I struggled for WEEKS to get them to amend the address on the quote I received.
Eventually, I gave up and asked the consultant to s**** everything and informed them that I would not be accepting their quotes.
I just received a call from Vumatel confirming that my line activation has been done??
I can't get anyone from Vox to respond to my emails OR EVEN REPLY ON WHATSAPP!
Absolutely pathetic service and this is how they deal with prospective customers???
Get it together Vox. Urgently.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
23 Oct 2023, 15:50Good day, Stuart
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply23 Oct 2023, 15:50
Official
Good day, Stuart
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
25 Oct 2023, 09:56Good day, Stuart
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply25 Oct 2023, 09:56
Official
Good day, Stuart
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox