Pathetic Service and Zero care for customers

After having logged a call with them on the 23rd of June 2022 explaining that I do not have internet connection, it took more that a week for them to send a consultant to come and check the problem. A technician later came and took 3 minutes checking the fault only to find out that the cable by my neighbours side was expossed and had been destroyed by wasps. He was too scared to work on it so he left. To date I am sitting with no internet connection. they still demand that I pay their accounts in full despite us not having the service.

I call more than 10 times a day but no assistance is given except that they are waiting for Frogfoot. no effort to restore my connection is seen from Vox side, they cannot even make an alternative for me since I am still paying their accounts.

The service is very pathetic, even lodged a complaint on their complaint email and did anyone bother to call me? Nooo! After what I am experiencing now I am told that I still have to give notice an pay should I opt to change my service provider.

I lost income to the amount of R45 000,00 as I cannot work at home and have no other alternatives.