Pathetic Service and Utter Disregard for Customers

I am utterly disgusted with the service provided by Vox. For three months, we endured intermittent to no connectivity, despite multiple visits from technicians who couldn’t resolve the issue. When I decided to cancel the service, I followed their procedure and gave the required 30 days notice. Yet, 30 days later, my account remains active and the service is still not cancelled.

Their customer service is atrocious. It takes days to get a response to emails, if they bother to reply at all. This company clearly has no regard for their customers. Save yourself the frustration and stay far away from Vox.