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Gino S

1 reviews | Active since Jul 2015

05 Nov 2021, 08:50

Pathetic Service and Reliability

This is most definitely a rant. Please anyone out there looking to use Frogfoot fibre stop what you're doing right now, they don't have the required resources or urgency when tending to your needs. They work through VOX telecoms and the service is ridiculous, I ordered a new fibre line a week and a half ago via VOX who I have been using for 2-3 years now, no problems with VOX, but where I am currently moving to I have to use Frogfoot, I'm moving in this Saturday hence my earlier acquisition and all of a sudden its a two-week wait from Frogfoot to, get this just get the router in, the c unit is there already as well as all cabling as the previous tenant just moved out but they can't schedule it earlier with no attempts to even try. What's the point of these services they provide products with slogans such as fast, speedy, reliable and they are none of that. At present, for VOX to use Frogfoot is a bad reflection on them. Sickening this needs escalating. Please stop holding customers ransom to horrible service providers.

0
Replies (2)
Vox Telecom
Vox Telecom's reply05 Nov 2021, 09:33
Official
Good day  Gino S  
 
Thank you for your enquiry.
  
 Kindly note that we have escalated your enquiry.
  
 We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
  
 Please take note that we will not reply on HelloPeter.
  
 Kind Regards, 
  Vox
GS
Gino S's update05 Nov 2021, 11:31
Reviewer Update
I take it this is a sorts of generic response. Let's just review the situation, so on the whole, I only have one option VOX - Frogfoot. This means that even if I can find an alternate ISP, it doesn't matter as I have to be held hostage to your lack of diversification and neglect of a customer's timeline or needs. Then I work and earn my income from home, meaning I need internet, but we don't see the logic in this because money gets fabricated out of thin air, so basically, you are saying, regardless if this guy is making money or not he is fine, he must just pay us at the end of the month (this would be my second line, I have one I'm still paying for at previous residence) even if this situation could put my job at risk. Then I have to now go out and find an alternative that will cost me resources and money. All because VOX doesn't have many contractors to assist or even try to attend to a customer's needs. Let me ask you and your company or VOX how would you meet your profits/margins if you don't have internet until next week Thursday? It would be a great response if you could empathize with this based on how you would be affected. But I take it that won't happen because I'm just a customer right, nowadays we all are customers before humans with problems that are being created by service providers, as having an option of using another company is not on the table here.