Pathetic service and no delivery.

This is now the 3rd day that my fibre is down. As I informed vox several times openserve/telkom has sent a technician that tested the routers and found that the problem was with the mikrotik router. It seems that vox has no intention of sending someone to fix this. I just spoke to Estian from vox who told me that someone had disabled the fibre box and put me through to Daniel. Daniel is unable to assist and tells me that it has been escalated to openserve/telkom. What is happening at vox/openserve/telkom? Does anyone there actually know what they doing? If this is not fixed today, vox/openserve/telkom can come and collect their **** equipment/fibre, cancel the contract, refund my April fees and just try to charge me a cancellation fee. I have now been on the line for 21mins with vox and soon my cellphone airtime will be up which is probably what vox is waiting for. This is PATHETIC and I will be taking it further. I hung up on 25 mins.