Pathetic service and false advertising by Vox Telecoms

On the 27th of November, I accepted the black Friday special for R499.00 P/M, I provided all the correct details, including installation Address, and proof there of. I was sent an order confirmation, and immediately started to get a never ending request for payment details. The agent advised me to pay when installation happens. I heard nothing back for a few days. When I queried the installation date, i was informed that there is a escalation, because the address I provided already had a active Fibre connection. When I queried that, after hours of holding on for someone to answer, i was advised that the agent selected the wrong address when she placed the order, and the order was cancelled, and I can no longer have the Black Friday special. This is absolute false advertising and appalling service from Vox Telecoms. I the mean time, I cancelled my current LTE connection, witch means that I will not have internet, over the X-Mas period, and my daughter needs internet for her studies. I am in the process of looking at my legal options, as it is just not acceptable to be bul**** by incompetence and pathetic service delivery in this broken country anymore. I have proof of everything that I stated in this review. The only reason why I selected one star, is because I can not continue if I dont select a Star, but be very carefull when you choose to deal with Vox Telecoms.