MS
Meagan S
1 reviews | Active since Jul 2022
07 Feb 2023, 10:48
Pathetic service and excuses
I have had an ongoing dispute with Vox for months now after their representative has (as it is now) have me false information. I was assured the situation would be rectified, only to now see I have been handed over to their attorneys. I am so tired of explaining this situation over and over again. I have sent all the relevant emails as well as them having all the call records. There is no help or assistance from their staff.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
07 Feb 2023, 11:32Good day, Meagan S
Thank you for your review.
Please note that the details of your complaint has been sent to the Finance team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Finance team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply07 Feb 2023, 11:32
Official
Good day, Meagan S
Thank you for your review.
Please note that the details of your complaint has been sent to the Finance team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Finance team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
MS
Meagan S's updateReviewer Update
07 Feb 2023, 11:41Your finance department are the ones who are not getting back to me and it was already supposed to be resolved. Kayla Williams- Webb was assisting me and does not respond. Dane Van Zyl was also cc’d in the messages and no response has been given. You have all of my records and emails. I am tired of telling you guys the same story a million times. Pull the records.
MS
Meagan S's update07 Feb 2023, 11:41
Reviewer Update
Your finance department are the ones who are not getting back to me and it was already supposed to be resolved. Kayla Williams- Webb was assisting me and does not respond. Dane Van Zyl was also cc’d in the messages and no response has been given. You have all of my records and emails. I am tired of telling you guys the same story a million times. Pull the records.
Vox Telecom's replyOfficial
21 Feb 2023, 10:36 Good day, Meagan S
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply21 Feb 2023, 10:36
Official
Good day, Meagan S
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox