RK
Roslynn K

1 reviews | Active since Nov 2024

14 Nov 2024, 12:38

Pathetic Service

Disgusting and pathetic lack of service

I am absolutely disgusted with the lack of service from VOX. For the last 2 weeks we have been struggling to get someone to assist by sending a cancelation letter .. i have been sent from Departments to Departments Tracey in cancelations had me transferred to a Lady in accounts to assist ... Acounts sends me to Technical support... how pathetic that not one person can draft a letter or have the correct person call you back... you have to do the Job for them... whats worse about this service there is no App or technical providers after hours. I requested a call back to date I have not received any feedback I would not recommend anyone to go in business with Vox.

Reported

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Replies (2)
Vox Telecom
Vox Telecom's reply14 Nov 2024, 13:05
Official
Good day, Roslynn K

 Thank you for your review. 
 
 Kindly note that the details of this query has been sent to the Project Management team to investigate and assist.
 
 We will provide feedback to you soonest. 
 
 Kind Regards, 
 Vox 
Vox Telecom
Vox Telecom's reply15 Nov 2024, 08:18
Official
Good day, Roslynn K

 Thank you for your patience whilst this matter was being investigated.

Kindly note that we have received confirmation that the link has been released and is no longer with Vox. 

  Should you require any further assistance, please do not hesitate to contact us. 

 Kind Regards, 
 Vox