Pathetic service.

I have never had such a problem to get reaction from a company. I asked for a ups so that my internet would not be affected by the loadshedding. I received a powerbank (they call it a ups) but after 2 months when the first loadshedding happened, my fibre was off! Shocked, I called them the following morning to report this. After 3 days (by then I had called them 4 times and kept received promises of being contacted with no luck) I was called. I had then realized that I couldn't work with this company and asked to cancel my account. Because it had never worked, I was told that I would be refunded for the 2 months and that the product would be fetched at the end of the month. At the end of the month my account now included an extra R750 for the cancellation of the ups. Since then I have been calling for 10 days without any response. I have been promised to be called back by 4 managers, but no one has called me. I would just love to speak to someone, but even after contacting them on Facebook, I have had no luck.