Pathetic Service

Hi

I am rather disappointing as I received an email from someone in the accounts team asking me to complete a debit order document however my debit has already been setup, over and above this my bank charged me a unpaid debit fee of R150 which I am now liable for due to Vox Telecoms not explaining the upfront payment and rejecting my upfront payment request. I have now also incurred a unpaid admin fee from Vox Telecoms to my bill which means unlike other consumers I get to pay my whole first installment and more because your company failed to communicate openly regarding your processes.

So in essence I have this service for exactly 11 days and am not having to pay an amount totaling R 770,50 what a wonderful Christmas gift from Vox Telecoms to a first use customer. I am not happy at all I was promised that I will be assisted to the best of your ability as your company prides itself however, nothing was resolved instead I was send payment rejection letters and no follow up calls. And I am probably going to have to call again and be transferred to the whole of Vox Telecoms and be put on hold and nothing will be resolved.

Really Pathetic.

I was promised by Kay Korff a manager in customer service that this will be resolved and I will be called to have it sorted however no one called. I called the contact centre today again after waiting for a response and was trasnfered 7 times and eventually once I got hold a a manager VIMKY she said okay I will call you back. No apologies or consideration that I was on the phone for 40 minutes holding and waiting. I am so upset and dissapointed in how I am being treated regarding my ongoing complaint.