Pathetic service

worst service ever had in my life. I moved to a new premises, ordered my services 2 weeks in advanced so that when take occupation the service will be up and running due to my online studies. Technician comes as per schedule. I go to the place where I am taking occupation and there is no power cable to the Octel router. Technicians calls office and log a call. He promised Monday the power cable will be delivered. He configures the Vox router, says he cannot test due to no Octel connectivity. Vox wants me to pay for the power cable from Octel which is -+ R850.00. I am forced to use one of my own device power supply to get connectivity due to my online studies. cannot use the device which I own because of this issue. I refused to pay that amount as it is not my fault that the cable is missing. It is 2 months no response from Vox. I am now handing it over to my legal team to sort out. Cost for Vox if I win. and also I will cancel my contract with immediate effect making sure I don't pay a cancelling fee. Useless service. I will never recommend anyone to them.