Pathetic service.

I raised a ticket on 23 January 2024 about a downgrade on the vox portal on my account.

When I get to the terms and conditions part I get the below error.

An Error has Occurred: Line 1: Please enter a valid referral code

My colleague did a downgrade the same time as I did and he received his credit memo 7 days later that shows the new amount he needs to pay.

I was told it will take 30 days to process this and they sent me an e-acceptance. I have accepted the same day with no response.

Raised another query on Friday, the person was very helpful but since then nothing has happened. My profile is still on the incorrect speed and nothing has been done in more than a month.

Pathetic service from VOX.