LN
Londiwe N
1 reviews | Active since Dec 2019
11 Mar 2022, 19:29
Pathetic service 🤬😡
I'm very disappointed with the service that I'm getting I called in yesterday to book a call because my internet is down and today in the morning they said they are escalating it when I called them now they are saying it's scheduled for Monday the service is pathetic I work from home hence I took the unlimited fibre now I have to buy data yet I'm paying my service subscription. They don't care about their clients or business for that matter 😡
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
11 Mar 2022, 20:01Good day Londiwe,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Vox Telecom's reply11 Mar 2022, 20:01
Official
Good day Londiwe,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Vox Telecom's replyOfficial
15 Mar 2022, 13:56Good day, Londiwe N
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider completed the re-provisioning of the ONT, The ONT currently stable and correctly configured .
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider completed the re-provisioning of the ONT, The ONT currently stable and correctly configured .
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply15 Mar 2022, 13:56
Official
Good day, Londiwe N
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider completed the re-provisioning of the ONT, The ONT currently stable and correctly configured .
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider completed the re-provisioning of the ONT, The ONT currently stable and correctly configured .
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox