JK
JOHN K
1 reviews | Active since May 2011
23 Nov 2022, 19:38
Pathetic Service
I've been struggling with poor or no connection for the past couple of weeks. Everytime I phone I get a different answer. On Saturday I phoned again, and I was told that my complaint has been escalated to the ISP. Since Monday I've been phoning Vox on a daily basis. Only to hear today that my ticket the ISP has been closed. Not once did Vox technicians picked this up until today when I phoned them again. I was promised that the complaint was again escalated and that the Vox Manager will contact me. But again nothing. Why am I paying?
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
23 Nov 2022, 20:13 Good day, John armour K
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply23 Nov 2022, 20:13
Official
Good day, John armour K
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
24 Nov 2022, 15:54Good day, John armour K
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply24 Nov 2022, 15:54
Official
Good day, John armour K
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
JK
JOHN K's updateReviewer Update
24 Nov 2022, 20:11Good day.
Below please find the message I received from Vumatel. "Good day
As per our telephone conversation. The fibre levels are fine, and the line is active. Please contact your ISP to investigate intermitted connectivity and take a look at the router.
Kind regardsThe Vuma Team
Regards
SocialEmail.Agent
Email: ***
Tel:*** | vumatel.co.za
Below please find the message I received from Vumatel. "Good day
As per our telephone conversation. The fibre levels are fine, and the line is active. Please contact your ISP to investigate intermitted connectivity and take a look at the router.
Kind regardsThe Vuma Team
Regards
SocialEmail.Agent
Email: ***
Tel:*** | vumatel.co.za
JK
JOHN K's update24 Nov 2022, 20:11
Reviewer Update
Good day.
Below please find the message I received from Vumatel. "Good day
As per our telephone conversation. The fibre levels are fine, and the line is active. Please contact your ISP to investigate intermitted connectivity and take a look at the router.
Kind regardsThe Vuma Team
Regards
SocialEmail.Agent
Email: ***
Tel:*** | vumatel.co.za
Below please find the message I received from Vumatel. "Good day
As per our telephone conversation. The fibre levels are fine, and the line is active. Please contact your ISP to investigate intermitted connectivity and take a look at the router.
Kind regardsThe Vuma Team
Regards
SocialEmail.Agent
Email: ***
Tel:*** | vumatel.co.za
Vox Telecom's replyOfficial
25 Nov 2022, 08:51 Good day Johan Armour K
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that you have been contacted and that you line is now stable.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that you have been contacted and that you line is now stable.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply25 Nov 2022, 08:51
Official
Good day Johan Armour K
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that you have been contacted and that you line is now stable.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that you have been contacted and that you line is now stable.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
JK
JOHN K's updateReviewer Update
16 Dec 2022, 18:47Pathetic Pathetic Pathetic. For almost 12 hours without Connection. All Vox can say, the problem is not with them, but with Vumatel. I did not sign a contract with Vumatel. I signed a contract with Vox. Either you get your **** together or you come and collect your equipment in the street in front of my house. I've had it with your lame excuses.
JK
JOHN K's update16 Dec 2022, 18:47
Reviewer Update
Pathetic Pathetic Pathetic. For almost 12 hours without Connection. All Vox can say, the problem is not with them, but with Vumatel. I did not sign a contract with Vumatel. I signed a contract with Vox. Either you get your **** together or you come and collect your equipment in the street in front of my house. I've had it with your lame excuses.