BM
BRETT M
1 reviews | Active since Jul 2010
03 Oct 2022, 20:36
Pathetic Service
My business has not operated since the 28/09/2022 due to Vox’s systems/fibre been down. We have no internet/fibre and no telephone lines. Tomorrow is the 04/10/2022 and still no rectification thereof after numerous follow ups. The week before we were off for a whole day and a bit too. I do not recommend Vox to anyone, their service is non existent to say the least. I will be taking legal action against them as a result of my downtime and loss of business thereof.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
03 Oct 2022, 21:00Good day, Brett
Thank you for your review.
Kindly note that your service has been affected by the following outage:
FrogFoot Fibre Services FTTB | East Rand - Bedfordview | FrogFoot engineers are attending to the fault
We have asked that the Support team contact you and assist with the latest feedback.
Kind Regards,
Vox
Thank you for your review.
Kindly note that your service has been affected by the following outage:
FrogFoot Fibre Services FTTB | East Rand - Bedfordview | FrogFoot engineers are attending to the fault
We have asked that the Support team contact you and assist with the latest feedback.
Kind Regards,
Vox
Vox Telecom's reply03 Oct 2022, 21:00
Official
Good day, Brett
Thank you for your review.
Kindly note that your service has been affected by the following outage:
FrogFoot Fibre Services FTTB | East Rand - Bedfordview | FrogFoot engineers are attending to the fault
We have asked that the Support team contact you and assist with the latest feedback.
Kind Regards,
Vox
Thank you for your review.
Kindly note that your service has been affected by the following outage:
FrogFoot Fibre Services FTTB | East Rand - Bedfordview | FrogFoot engineers are attending to the fault
We have asked that the Support team contact you and assist with the latest feedback.
Kind Regards,
Vox
BM
BRETT M's updateReviewer Update
03 Oct 2022, 22:01What! Been attending to this since last week Wednesday!, how pathetic is this kind of service delivery, almost a week and still no end in sight and no Urgency either. There is no doubt that I will be taking this further incl the newspapers and taking legal action for the interruption of my business. Make sure my systems are up and running the morning of the 04th October 2022!
BM
BRETT M's update03 Oct 2022, 22:01
Reviewer Update
What! Been attending to this since last week Wednesday!, how pathetic is this kind of service delivery, almost a week and still no end in sight and no Urgency either. There is no doubt that I will be taking this further incl the newspapers and taking legal action for the interruption of my business. Make sure my systems are up and running the morning of the 04th October 2022!
Vox Telecom's replyOfficial
07 Oct 2022, 10:04Good day, Brett M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , FrogFoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , FrogFoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply07 Oct 2022, 10:04
Official
Good day, Brett M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , FrogFoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , FrogFoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox