Pathetic service!!!

I have app**** for fibre on the 17th November 2022. My Rica was approved on the 18th November 2022. I have advised that I will be moving on the 5th December 2022 and need fibre active by then as the previous tenants had active fibre with Vox and will be transferring it to their new home. I thought Staying with Vox would make things easier but today is the 3rd January 2023 and to date I have not had any joy.

I emailed and called numerous times then sent an email to cancel, My husband then app**** on his name and still nothing to date. This is by far the worst service ever. I have not had any return calls or emails and I cannot go to another ISP as VOX needed to provide a cancellation letter for the previous tenant which has also been a shlep.

I have spent R3000 on mobile data as I work from home and I am a student so wifi is essential in my life.

This is really ridiculous, I have app**** in advance yet I am waiting 1.5 months just to get wifi!

Please fix this or send me a cancellation letter so that I can go to another ISP.

This is frustrating!!