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JK
JOHN K

1 reviews | Active since May 2011

17 Dec 2022, 08:11

Pathetic service

Pathetic Pathetic Pathetic. For almost 12 hours without Connection. All Vox can say, the problem is not with them, but with Vumatel. I did not sign a contract with Vumatel. I signed a contract with Vox. Either you get your **** together or you come and collect your equipment in the street in front of my house. I've had it with your lame excuses.

0
Replies (3)
Vox Telecom
Vox Telecom's reply17 Dec 2022, 09:28
Official
 God day,  John armour K

Thank you for your review. 
 
Kindly note that the details of your query has been sent to the Support team to investigate and assist. 

We will provide feedback to  you soonest. 

Kind Regards, 
 Vox 
JK
JOHN K's update17 Dec 2022, 12:13
Reviewer Update
Good day. I am no longer excepting your excuses. Even after your technician was at my premises on Wednesday, he assured me that it was Vumatel. What I find very difficult to understand, is that I'm the only person in my area that is having problems with Vumatel. Yet this morning with the help of a call centre agent they discovered that there is fault with your equipment inside my premises.
Vox Telecom
Vox Telecom's reply19 Dec 2022, 12:52
Official
Good day, John armour K
 
 Thank you for your patience while this matter was being investigated.
 
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
 
 Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
Kind Regards,
Vox