Pathetic Service

I have been with Vox for almost a year, but the service I received is pathetic. 1st is from migrating to a new area, I had to call numerous times and even post on their twitter to get help, now they have incorrectly billed my account; I have spoken to the accounts consultant she had to refer me to her manager cause she had no other way to explain the mess, I have since been waiting for the call even my ticket has no update to date, yet they wanted me to accept the debit order mandate. Pathetic and for that I have cancelled my account and I hope they cancel it asap.