CT
Cleopatra T

1 reviews | Active since May 2022

18 May 2022, 22:06

Pathetic Service

I am not Happy with the service you guys provide us with. It really shows that you don't care about your customers... Let me start from the beginning ..When I took this contract I was told that I will pay R289 as it was on special, to my surprise when I later discovered that I am in arrears that was when I was told that the special didn't apply to the 'area' that I am in as its classified as a suburban area!? Shocker!!

Now that I paid on the 13th of May to cover the arrears that I needed to pay, I don't have the service that I am paying for. I have sent numerous emails regarding this issue and I am fed up already due to the pathetic service they are giving us!!!!!When you call their call center you never reach them as all agents are busy... I am not happy and I am heading to cancel this contract!!!!

0
Replies (2)
Vox Telecom
Vox Telecom's reply19 May 2022, 07:48
Official
Good day,  Cleopatra T 

Thank you for your review. 
 
 Kindly note that the details of your query has been sent to the Support team to investigate and assist. 
 
 We will provide feedback to  you soonest. 
 
 Kind Regards, 
 Vox 
Vox Telecom
Vox Telecom's reply24 May 2022, 11:01
Official
Good day,  Cleopatra T 

Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Frogfoot restored the link.

Should you require any further assistance, please do not hesitate to contact us on *** or email, ***

Kind Regards, 
Vox