WS
Wayne S

1 reviews | Active since Sept 2010

11 May 2024, 16:24

Pathetic Service

So Vox, I have been customer of you for many years, always advocated to friends amd family and then when I needed you the most, you become pathetic.

I logged a request for new fibre on the 24th April VOX***7-T1, since then I have been calling your customer service daily, and to date still do not have any internet, or a fill understanding of the delay. The biggest issues I have is that every day this week when I called, an agent said they will call me back, and it has not happened. Out of about 7 promises, not 1 agent returned a call.

If you do not want my business, tell me, I will happily spend my hard earning money elsewhere.

0
Replies (2)
Vox Telecom
Vox Telecom's reply11 May 2024, 16:45
Official
 Good day  Wayne  SThank you for your post. Kindly note that the details of your complaint has been sent to Project Management team for assistance. We will contact you directly to assist with the complaint. Kind Regards 
Vox Telecom
Vox Telecom's reply13 May 2024, 15:38
Official
Good day, Wayne  S
 
 Thank you for your patience whilst this matter was being investigated. 
 
 Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed. 
 
  Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
 Kind Regards, 
 Vox