VI
Vinesh I
1 reviews | Active since Mar 2009
20 Dec 2023, 09:01
Pathetic service
Terrible communication skills. My fibre line was activated by open serve agent yesterday. Then called Vox at around 11h55 to activate my service. The call centre agent advised that my account will be activated within 3 hours. Nothing happened. Called again this morning only to be told that it takes 48 to 72 hours for activation, and the only person who can activate my account is on holiday. This is pathetic service.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
20 Dec 2023, 09:48Good day, Vinesh I
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply20 Dec 2023, 09:48
Official
Good day, Vinesh I
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
21 Dec 2023, 11:02Good day, Vinesh I
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated a.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated a.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply21 Dec 2023, 11:02
Official
Good day, Vinesh I
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated a.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated a.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox