NR
Nkhesani R
1 reviews | Active since Oct 2012
18 Mar 2022, 17:43
Pathetic service
I have reported my fibre, internet, to the home out of order on the 17th of March 2022 around 7p.m. After numerous calls to their calk centre I am given numerous excuses everytime. One would say it has been escalated to frogfoot and another one will tell frogfoot is working on it and another one will tell me to wait for frogfoot. Since I have had a bad experience with vox before I doubt this problem will ever be fixed before the end of this weekend. Am I gonna be refunded all this data that I have been spending since yesterday.
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Replies (2)
Vox Telecom's replyOfficial
18 Mar 2022, 18:58Good day, Nkhesani R
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist with resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist with resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply18 Mar 2022, 18:58
Official
Good day, Nkhesani R
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist with resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist with resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
22 Mar 2022, 12:49Good day, Nkhesani R
Kindly note that we have received confirmation that the service was restored on 18/Mar/2022.
The matter had to be escalated to the Upstream Service Provider for assistance.
Do note that the Upstream Provider has a turnaround time of 72 hours in which they need to assist and provide feedback.
We can confirm that the fault was resolved within the timeframe provided.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Kindly note that we have received confirmation that the service was restored on 18/Mar/2022.
The matter had to be escalated to the Upstream Service Provider for assistance.
Do note that the Upstream Provider has a turnaround time of 72 hours in which they need to assist and provide feedback.
We can confirm that the fault was resolved within the timeframe provided.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply22 Mar 2022, 12:49
Official
Good day, Nkhesani R
Kindly note that we have received confirmation that the service was restored on 18/Mar/2022.
The matter had to be escalated to the Upstream Service Provider for assistance.
Do note that the Upstream Provider has a turnaround time of 72 hours in which they need to assist and provide feedback.
We can confirm that the fault was resolved within the timeframe provided.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Kindly note that we have received confirmation that the service was restored on 18/Mar/2022.
The matter had to be escalated to the Upstream Service Provider for assistance.
Do note that the Upstream Provider has a turnaround time of 72 hours in which they need to assist and provide feedback.
We can confirm that the fault was resolved within the timeframe provided.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox