Pathetic service

Shocking service, impossible to get hold of (1 June) eventually speak to someone (2 June) no ticket is logged... so I try do it myself on the site. 3 June phone again and speak to someone less helpful (my request hasn’t been assigned to anyone still... they will get to it).... now I have to pay and extra month for not canceling in the beginning of the month. And all I wanted was to move my service to a new address....