SL
Shakeel L

1 reviews | Active since Nov 2023

01 Nov 2023, 09:40

Pathetic Service

I work from home my WiFi has been very inconsistent and has inconvenienced me a lot. Anytime you call for assistance you get different stories. When you ask to speak to a supervisor you wait for over an hour and still dont get to speak to them. When you ask for reimbur*****t nobody gets back to you. I’ve missed quite a number of work days due to their inconsistency and it’s inconvenienced me a lot having to make other ways of attending to my work

0
Replies (2)
Vox Telecom
Vox Telecom's reply01 Nov 2023, 10:14
Official
Good day,  Shakeel L 

 Thank you for your review. 
  
 Kindly note that the details of your query has been sent to the Support team to investigate and assist. 
 
 We will provide feedback to you soonest. 
 
 Kind Regards, 
 Vox 

Vox Telecom
Vox Telecom's reply07 Nov 2023, 10:53
Official
Good day, Shakeel L
 
Thank you for your patience while this matter was being investigated.
 
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
 
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
Kind Regards,
Vox