Pathetic service

Good Day,

We have signed a contract with Vox on the 20th Dec for a VOIP package.

To date this has not been installed. No site survey date for the Verto supreme, installation date for the handsets and no number porting date .

This is really poor service!

I canceled my VOIP contract with another service provider to move it over to Vox with the promise of better service.

To our disappointment the service is even worse than the predecessor. Please escalate the matter to management as this is costing us a lot of business and money

Help Ticket logged 28/01/2019 : VOX ********** 3

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Date of signed contract - 20/12- 2018

Date of contract send to Account manager - 21/12/2018

Account manager name - Julie Lemkus

This installation still needs to happen this month!