*** - Pathetic Service

I sent a request to Vox for them to move my fibre from my old address to my new address in January. I was then informed that I had to settle my account first which i then did. I have sent another request but I have not received any feedback. When i called support they told me that they were going to transfer me but that was that. The call dropped and noone called me back. May you kindly attend to the matter as it is extremely urgent. My account number is ***