Pathetic service

First of Pathetic service from your Manager Zaid- Zaide or whatever her name was!

I received a email with an invoice to debit my account for a unreturned router of which they gave me a collection date of the 28th of February no one came to pickup nor have they contacted me once about it. Upon me reaching out to them about why I’m going to be debited , they then provide me with a postnet reference to drop off to my nearest postnet - of which I done and emailed them the waybill with no response again from to acknowledge it. Now yesterday I got debited with an amount of R1999 my bank account in negative and being charged fees from my bank for this service of which I should not be liable for if Vox done their damn job - I asked the manager will my money be refunded and she told me waiting for authorisation and might be in this week or next and I told her I cannot wait that long as I’m now without funds and can’t travel to work but she couldn’t care less - this is just utter **** service and I’ll NEVER make use of vox and recommend anyone to stay away from them and I’m probably not the only one this happened to