pathetic service

vox has got to be the most useless ISP.

Their customer service is pathetic. I have been trying for 3months now to get in touch with some to assist me in downgrading my package.

I have spent hours on hold just to have the call dropped on me. Trying for hours to get a live chat consultant to assist me without taking to much time from my own job. Emailed various departments at vox but still no reply. Left call backs but no response. Called vox only to be transfered from one person to the next.

And after all this i still have not been able to downgrade.

But when its time for them to get paid than they are quick to contact you and threaten penalty charges.

At this point i dont even want to downgrade i just want to Cancel. Please can someone advise what is the best way for me go about doing this.

Thank you