JS
Jacques S
1 reviews | Active since Jan 2020
08 May 2024, 21:07
Pathetic service
I downgraded my 50\50 to 25\25. Bill from R649pm jumped to R1481for May - I should be in credit for because of the downgrade. Tried to sort out via calls and emails just getting no help. VOX tells me they will call back but never happens and also do not reply via email. I stopped the debit order and pay my R448.99 I am suppose to for 25\25. Ref nr logged VOX***2 VOX***7 VOX***8
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
08 May 2024, 21:32Good day Jacques,
Thank you for your review.
We have escalated the details of your review to the relevant department, and an agent will make contact with you directly.
Kind regards,
Vox
Thank you for your review.
We have escalated the details of your review to the relevant department, and an agent will make contact with you directly.
Kind regards,
Vox
Vox Telecom's reply08 May 2024, 21:32
Official
Good day Jacques,
Thank you for your review.
We have escalated the details of your review to the relevant department, and an agent will make contact with you directly.
Kind regards,
Vox
Thank you for your review.
We have escalated the details of your review to the relevant department, and an agent will make contact with you directly.
Kind regards,
Vox
Vox Telecom's replyOfficial
14 May 2024, 09:56Good day Jacques,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply14 May 2024, 09:56
Official
Good day Jacques,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox