AM
Angelena M
1 reviews | Active since Jul 2015
07 May 2021, 06:02
Pathetic Service
We waited 3 weeks for installation. Eventually it was done but they did not have a modem so used the modem which was here and belonged to the previous tenant. He has taken his modem therefore we no longer have Wi-Fi which we paid for. They so not reply to emails or telephone calls. The absolute worst company to deal with. Avoid them at all costs
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
07 May 2021, 07:01Good day, Angelena
Thank you for your post.
Kindly note that the Customer Service team will contact you shortly to assist in resolving your complaint.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the Customer Service team will contact you shortly to assist in resolving your complaint.
Kind Regards,
Vox
Vox Telecom's reply07 May 2021, 07:01
Official
Good day, Angelena
Thank you for your post.
Kindly note that the Customer Service team will contact you shortly to assist in resolving your complaint.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the Customer Service team will contact you shortly to assist in resolving your complaint.
Kind Regards,
Vox
Vox Telecom's replyOfficial
18 May 2021, 10:51Good day, Angelena.
Thank you for your patience whilst we were investigating the complaint.
Kindly note that we have received confirmation that the router installation has been completed.
The necessary amendments have been made on the account. An updated Statement has been sent to the Account holder.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst we were investigating the complaint.
Kindly note that we have received confirmation that the router installation has been completed.
The necessary amendments have been made on the account. An updated Statement has been sent to the Account holder.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply18 May 2021, 10:51
Official
Good day, Angelena.
Thank you for your patience whilst we were investigating the complaint.
Kindly note that we have received confirmation that the router installation has been completed.
The necessary amendments have been made on the account. An updated Statement has been sent to the Account holder.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst we were investigating the complaint.
Kindly note that we have received confirmation that the router installation has been completed.
The necessary amendments have been made on the account. An updated Statement has been sent to the Account holder.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox