PG
Pieter G
1 reviews | Active since Aug 2018
06 May 2022, 10:17
Pathetic pre-sales service!
Signing up for fibre line was easy. Rest of the service is non-existent! It has now been 25 days since my order - nothing yet and no feedback. On email enquiry they did call me and sounded surprised that Openserve hasn't contacted me yet. That was 25 April. They promised me that they will call me before end of day on the 25th. Since that one call - radio silence. Beyond pathetic! I should actually give them 1 star, but upped it to 2 because they did call me back once.
If this is the pre-sales standard, I shudder to think what the post sales service would be like. I am actually thinking of cancelling the non-existent order alltogether.
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Replies (2)
Vox Telecom's replyOfficial
06 May 2022, 11:22Good day, Pieter G
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply06 May 2022, 11:22
Official
Good day, Pieter G
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
09 May 2022, 11:26Good day, Pieter G
Thank you for your patience whilst this matter was being investigated.
Unfortunately we have received confirmation that the Network Provider , Openserve is not live in your area yet.
The order has been placed on hold.
The Project Management team will remain in contact with you until resolution. You can also contact them directly on
*** or call ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Unfortunately we have received confirmation that the Network Provider , Openserve is not live in your area yet.
The order has been placed on hold.
The Project Management team will remain in contact with you until resolution. You can also contact them directly on
*** or call ***
Kind Regards,
Vox
Vox Telecom's reply09 May 2022, 11:26
Official
Good day, Pieter G
Thank you for your patience whilst this matter was being investigated.
Unfortunately we have received confirmation that the Network Provider , Openserve is not live in your area yet.
The order has been placed on hold.
The Project Management team will remain in contact with you until resolution. You can also contact them directly on
*** or call ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Unfortunately we have received confirmation that the Network Provider , Openserve is not live in your area yet.
The order has been placed on hold.
The Project Management team will remain in contact with you until resolution. You can also contact them directly on
*** or call ***
Kind Regards,
Vox