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Simone S

1 reviews | Active since Sept 2019

21 Jun 2022, 15:07

Pathetic Poor Customer Service

In March 2022 I have signed up for an new company email address. Support assisted me to set up the email address, but it was not working when I tested email, next day I logged another ticket with support team, gentleman phoned me and checked, then he said he needs to log a ticket, because the domain is not active on my account, but how do you set up an email without an domain and this was signed up by VOX so this was suppose to be sorted out from VOX Team. They have already taken my money for two months but I had no use of the email address, and no one can assist me with what is going on, when I phoned the one department put me through to another department. No one is getting back to me regarding this, every time a new ticket but no customer service at all.... I am so frustrating !!!!!

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Replies (4)
Vox Telecom
Vox Telecom's reply21 Jun 2022, 17:20
Official
Good day, Simone S

Thank you for your review. 

Kindly note that the details of your query has been sent to the Support team to investigate and assist. 

We will provide feedback to  you soonest. 

Kind Regards, 
Vox 
Vox Telecom
Vox Telecom's reply22 Jun 2022, 16:00
Official
Good day,  Simone S  

Thank you for your patience whilst this matter was being investigated. 

We received feedback that the account manager made contact with you to assist with a new order for your domain to be transferred to Vox .

We received confirmation that there is no active domain on the account , The  domain is managed by a different hosting company  , Therefor  the domain needs to be transferred to Vox.

Once the domain is active on account , the emails will be working correctly.

Your Account Manager will remain in contact with you until resolved. 

Should you require any further assistance, please do not hesitate to contact us on *** or email, ***

Kind Regards, 
Vox


SS
Simone S's update22 Aug 2022, 12:00
Reviewer Update
Good day Vox.
I trust you are well.

I am very frustrated as an customer at this point. I have signed up for an email address in May 2022. The email was created but no domain added to email. Everything was sorted from Uresh side then I had to choose an new email because the old email was not valid anymore, we then choose an new email. Everything was done with new email, then there was an domain but no email added to the domain. So we are in August 2022 and yet this was still not sorted out.

Uresh Pillay that assisted me gave me his 100% service all that he could even more then enough, keep on phoning me and keeping me in the loop on what is going on and he did what he could, but I think this needs to be handed over to any other person higher who will be able to assist to make this work, because nothing is getting done although Uresh is trying his best to make me an happy customer, but colleges that is not working can make things very difficult. Otherwise you guys need to cancel my contract and give my money back so that I can go to another service provider that is will to assist.

Please feel free to contact me on my number ***
SS
Simone S's update10 Oct 2022, 15:30
Reviewer Update
Good day
To whom it may concern.
I don’t even know where to start with the most pathetic service that was received from VOX.
I signed up for an email address in May 2022, after a while when I started to asked questions because there was no communication regarding the email address, then they started to jump around to get things sorted out.
Then there were issues that there was no domain added to the email address and then they told me that I will be paying more for adding the domain to the email, and then I said it is fine, I just want it sorted and a email address in a working condition, as this email was for my husband for a business.
After a long up a down, then I needed to choose a new email address, then there was a domain but not email linked to the email, and still no email address with no domain. How do you give your staff member training and they do not know what to do or to sort out anything. Uresh Pillay was very helpful and did the most he can, but how do you expect one person to do all the work and the other that is supposed to assist is doing nothing. I am so frustrated because in the beginning Uresh was all so helpful and trying his best to sort this out, but now it is going from the one person to the other person, and this is not getting resolved.
Every month this amount was debited from my bank account.
Since last month I see that the payment method has been changed to cash.
So, with an unresolved issue, I am so GATVOL for the POOR SERVICE from VOX….. I don’t even know how you can call yourself a service provider, because there is no customer service at all.
I am gatvol for this poor service that I received, I would like to cancel this account so that I can go to another service provider that knows what they are doing and that they will be willing to work.
This account needs to be cancelled on cost of VOX as I did not have any use of this account as I did not use any service from VOX as they only took my money for NO SERVICE received and I am not much interested in them to sort out this email as it is already taking 6 months and I just had to pay for nothing.
Please feel free to contact me on my cellphone: *** should you have any questions.