Pathetic!!! No idea what they doing!!

<p>So about a week ago I contacted vox to put an Internet account on my name AS OF 1 OCT I completed all the docs and everything seemed to be sorted and service was excellent then it went over to the accounts department and that's when everything just went south. So 2 days ago I get a sms vox tried to debit my account with 491.70 heaven alone knows for what as nothing was communicated and I was of the impression it will only go of my account 1 Oct when the Internet should go active I then emailed and asked what was going on and was totally ignored. Then I get another sms i must contact the accounts department to settle an outstanding balance of 526.70 OUTSTANDING FOR WHAT THE ACCOUNT SHOULDN'T EVEN BE ACTIVE AS YET TILL 1 OCT SO HOW CAN THERE BE AN OUTSTANDING BALANCE!!!!!!!!!!!! Then next thing I get an email the account will CANCEL 1 Oct ***!!! IT SHOULD BECOME ACTIVE 1 OCT NOT CANCEL! !!! Does anyone in that place know what they doing, there is absolutely no communication from vox....definitely reconsidering making use of you now. Please sort this out ASAP or just cancel everything and I will find another service provider that can give me better service!!</p>