1 reviews | Active since Aug 2022
Pathetic mess
If I could give them a zero I would. For my entire contract with this pathetic company I have had nothing but issues. Every month I experience network running slow or not working at all. This network issue last for 2weeks before anything is done about it and then I'm told it's not their problem because in their terms and conditions advise they will not compensate you for services that are down. Their custimer service match their poor network, failed promises of my account being credit for the down time failed call backs where calls are dropped as soon as I answer then then messaged minutes later saying they tried to contact me. How does it make sense that I would pay for a service I've not received. I'm reached my boiling point when my service was off for an entire month and still they feel it's not their problem. Yet each and every month debts are taken with no delay. Save yourself the trouble of being ****med and look for another provider I sure will.
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
Thank you for your patience whilst this matter was being investigated.
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services. There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
The services performs to the best of its ability and should any issues arise;
we have capable technical engineers available 24/7 awaiting to assist customers to come to a speedy resolution within a very limited time frame.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Best regards,
Thank you for your patience whilst this matter was being investigated.
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services. There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
The services performs to the best of its ability and should any issues arise;
we have capable technical engineers available 24/7 awaiting to assist customers to come to a speedy resolution within a very limited time frame.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Best regards,
