PATHETIC *****

I called Vox Telecom,last month on the 9 September, informing them that I am moving residences on 30 September and I was told that I must start a new contract at the new address. We agreed and a consultant by the name of Monique Johannes informed me that they will credit me for October month, yet I was double debited. This agreement was based on the fact that I continue my contract with them at the new residence. I did not give permission for my account to be double debited,and I want my one month refunded.