RR
Russell R
1 reviews | Active since Mar 2022
19 Mar 2022, 13:20
Pathetic follow up service
Sadly, complaints to this company means absolutely nothing. They have a contract and cancelation charges. So just wait and when we are ready we will talk to you. Have not had connection since Sunday 13th March. Sent follow up emails, phoned support, escalated and still no feedback.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
19 Mar 2022, 17:03 Good day , Russell R
Thank you for your review.
.
Kindly note that the original fault is still open on the reference VOX ***9
The Support team will follow up with the Network Provider ( 110378 ) on the progress of the fault and update you on the status.
Kind Regards,
Vox
Thank you for your review.
.
Kindly note that the original fault is still open on the reference VOX ***9
The Support team will follow up with the Network Provider ( 110378 ) on the progress of the fault and update you on the status.
Kind Regards,
Vox
Vox Telecom's reply19 Mar 2022, 17:03
Official
Good day , Russell R
Thank you for your review.
.
Kindly note that the original fault is still open on the reference VOX ***9
The Support team will follow up with the Network Provider ( 110378 ) on the progress of the fault and update you on the status.
Kind Regards,
Vox
Thank you for your review.
.
Kindly note that the original fault is still open on the reference VOX ***9
The Support team will follow up with the Network Provider ( 110378 ) on the progress of the fault and update you on the status.
Kind Regards,
Vox
RR
Russell R's updateReviewer Update
22 Mar 2022, 18:00Another day gone and still no update . Wow!
RR
Russell R's update22 Mar 2022, 18:00
Reviewer Update
Another day gone and still no update . Wow!
Vox Telecom's replyOfficial
24 Mar 2022, 09:26Good day, Russel R
Kindly note that we have received confirmation that the link has been restored after the Network Provider repaired an off-site fault.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support team on *** or email ***
Kind Regards,
Vox
Kindly note that we have received confirmation that the link has been restored after the Network Provider repaired an off-site fault.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support team on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply24 Mar 2022, 09:26
Official
Good day, Russel R
Kindly note that we have received confirmation that the link has been restored after the Network Provider repaired an off-site fault.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support team on *** or email ***
Kind Regards,
Vox
Kindly note that we have received confirmation that the link has been restored after the Network Provider repaired an off-site fault.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support team on *** or email ***
Kind Regards,
Vox