CN
Chandre N
1 reviews | Active since Jan 2023
04 Jul 2025, 14:23
Pathetic feedback from vox about openserve
I was promised to have my install taking place this week through openserve. Haven't had any communication from openserve yet on the matter. When trying to get some sort of information from someone at vox they don't know or they don't work with openserve. Hell keep your clients happy and find out what's going on with the process. Sign up was supper fast but getting to the actual service is a disgrace. Had to send an email to 2 people yesterday and still haven't even heard back from them amd it's been more than 24 hours. Goodness i can't believe I tried to use vox again after my bad experience the last time...
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
04 Jul 2025, 14:34Good day, Chandre N
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply04 Jul 2025, 14:34
Official
Good day, Chandre N
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
CN
Chandre N's updateReviewer Update
04 Jul 2025, 14:43Well I've been told the same thing since yesterday, even send emails to 2 people on the project management team more than 24 hours ago with absolutely no reply. Don't have your sales people tell clients install will happen this week and it not happen this is where my dissatisfaction comes in. How can someone that was signing up the same day as me already been set up and here I am still waiting... Lets see if someone will get back to me today...
CN
Chandre N's update04 Jul 2025, 14:43
Reviewer Update
Well I've been told the same thing since yesterday, even send emails to 2 people on the project management team more than 24 hours ago with absolutely no reply. Don't have your sales people tell clients install will happen this week and it not happen this is where my dissatisfaction comes in. How can someone that was signing up the same day as me already been set up and here I am still waiting... Lets see if someone will get back to me today...
CN
Chandre N's updateReviewer Update
10 Jul 2025, 08:38Can i receive an update on this matter please as its nearing the end or another week with nothing actually being done
CN
Chandre N's update10 Jul 2025, 08:38
Reviewer Update
Can i receive an update on this matter please as its nearing the end or another week with nothing actually being done
CN
Chandre N's updateReviewer Update
14 Jul 2025, 10:19Can i please get an update regarding this issue. When will my line be working
CN
Chandre N's update14 Jul 2025, 10:19
Reviewer Update
Can i please get an update regarding this issue. When will my line be working
Vox Telecom's replyOfficial
15 Jul 2025, 14:20 Good day Chandre
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Regards
Vox
Vox Telecom's reply15 Jul 2025, 14:20
Official
Good day Chandre
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Regards
Vox