LB
Lize B
1 reviews | Active since Aug 2024
28 Aug 2024, 08:35
Pathetic!!!!!!!!!!
I don't even want to give you 1 star as you guys are pathetic!!!! Holding on for 20 minutes on the line to cancel Vox because I am paying monthly but don't have any network coverage. I've been transferred from one person to the next and finally Tracy told me she cant assist without a mail! Why then transfer me from person to person
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Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
28 Aug 2024, 08:39Good day, Lize B
Thank you for your review.
Kindly note that we have sent the details of your complaint to the cancellation team for assistance.
Customer must give one clear calendar month notice of his/her intention to cancel the services in writing. Email: ***
Kind Regards,
Vox
Thank you for your review.
Kindly note that we have sent the details of your complaint to the cancellation team for assistance.
Customer must give one clear calendar month notice of his/her intention to cancel the services in writing. Email: ***
Kind Regards,
Vox
Vox Telecom's reply28 Aug 2024, 08:39
Official
Good day, Lize B
Thank you for your review.
Kindly note that we have sent the details of your complaint to the cancellation team for assistance.
Customer must give one clear calendar month notice of his/her intention to cancel the services in writing. Email: ***
Kind Regards,
Vox
Thank you for your review.
Kindly note that we have sent the details of your complaint to the cancellation team for assistance.
Customer must give one clear calendar month notice of his/her intention to cancel the services in writing. Email: ***
Kind Regards,
Vox
LB
Lize B's updateReviewer Update
28 Aug 2024, 08:41That was what I requested!!!!! end of September!!!! Why let me stay on the line for 20min if the 1st person could have told me to write an email????
LB
Lize B's update28 Aug 2024, 08:41
Reviewer Update
That was what I requested!!!!! end of September!!!! Why let me stay on the line for 20min if the 1st person could have told me to write an email????
Vox Telecom's replyOfficial
29 Aug 2024, 10:52Good day, Lize
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the cancellation team has made contact and assisted .
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the cancellation team has made contact and assisted .
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply29 Aug 2024, 10:52
Official
Good day, Lize
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the cancellation team has made contact and assisted .
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the cancellation team has made contact and assisted .
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox