PATHETIC

I accidentally reversed my VOX debit order in may, i then did an EFT on the 11th of May, when I received my statement at the end of may it still showed the amount as outstanding! I send an email with the proof of payment and said if you double debit my account i WILL reverse it, so of-course you did double debit my account!! I then reversed the debit order and paid the amount that was due. I had a referral and received R500 credit in the meantime!! My account should be in a credit but i keep getting emails that my account wil be suspended!!! Its been more than a month and you still haven’t allocated my May payment!!! How pathetic!!!!! Allocate my payments and reverse extra charged charged on my account due to Vox’s incompetence!!!! I don't know how many times should i send the proof of payments to you???????