Pathetic Customer Services

I placed an order with VOX for home fibre in December only to get told they close for the December period which was understandable i have made numerous follows ups regarding my order in January frogfoot came to install therefore i had to wait another 3 weeks despite my numerous follows up only yesterday did they come to complete the installation process i now call to query when i will receive my router in order to be active i get 10 different stories from 100 different consultants eventually the one consultant tells me they out of stock for routers i then opt to buy my own router which the consultant said i can do to my surprise my account in already registered to another router i am totally frustrated my agent Juan just blatantly ignores my emails i have never received such terrible service