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Nomvula N
1 reviews | Active since Aug 2017
09 Feb 2024, 14:13
Pathetic customer service - Vox Telecom
Customer service is zero, logged a ticket for wifi not working and it's day six and we still have to connection. I've called more than 20 times and they keep passing me from one agent to the other. It's really disappointing considering how much we pay for their services. A simple thing as changing the router is taking more than a week. I wouldn't recommend this business to anyone.
Helpful (0)
Replies (5)0
Replies (5)NN
Nomvula N's updateReviewer Update
09 Feb 2024, 14:27Another ticket logged for their UPS which stopped charging. Still not sorted out after countless calls
VOX***9
VOX***9
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Nomvula N's update09 Feb 2024, 14:27
Reviewer Update
Another ticket logged for their UPS which stopped charging. Still not sorted out after countless calls
VOX***9
VOX***9
Vox Telecom's replyOfficial
09 Feb 2024, 14:29Good day, Nomvula N
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply09 Feb 2024, 14:29
Official
Good day, Nomvula N
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
NN
Nomvula N's updateReviewer Update
12 Feb 2024, 10:30Tickets logged still not sorted, we are still without wifi because we are still waiting for the new router and UPS to be delivered. I've called again countless times including this past weekend and still no help received
VOX***7
VOX***9
VOX***7
VOX***9
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Nomvula N's update12 Feb 2024, 10:30
Reviewer Update
Tickets logged still not sorted, we are still without wifi because we are still waiting for the new router and UPS to be delivered. I've called again countless times including this past weekend and still no help received
VOX***7
VOX***9
VOX***7
VOX***9
Vox Telecom's replyOfficial
13 Feb 2024, 17:21Good day, Nomvula
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the account manager has made contact and advised ETA time on the UPS.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the account manager has made contact and advised ETA time on the UPS.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply13 Feb 2024, 17:21
Official
Good day, Nomvula
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the account manager has made contact and advised ETA time on the UPS.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the account manager has made contact and advised ETA time on the UPS.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's replyOfficial
15 Feb 2024, 11:50 Good day, Nomvula
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply15 Feb 2024, 11:50
Official
Good day, Nomvula
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox