1 reviews | Active since Apr 2017
Pathetic customer service - treating customers like idiots
<p>I asked Juan in April to place me on 500gb package starting from the beginning of May. He only actioned it on 3 May, and as a result, I only got 467.74GB. I know it isn't a lot, but I would like my remaining 32.26GB.</p> <p>I contacted Juan, Gage and Walter. Gage and Walter didn't even bother getting back to me. I also contacted the consumer and accounts depatment via email. They keep closing my tickets saying I was pro-rated (which is ******* seeing as I paid the full R849 for May). Why treat me like a fool?</p> <p>I have been fighting for this since May 3. It is now June 3 and my 32.26 gigs have not been allocated. I am furious as to how much time I have spent trying to get what is due to me.</p> <p>Please allocate my gigs ASAP - I'm really not asking for anything more than what I paid for!</p>
Good Evening Ari,
Apologies for the inconvenience this has caused.
As discussed this has been escalated to our Technical Department and they will be in contact with you shortly.
Your reference for this matter is - VOX***
Thank you.
Good Evening Ari,
Apologies for the inconvenience this has caused.
As discussed this has been escalated to our Technical Department and they will be in contact with you shortly.
Your reference for this matter is - VOX***
Thank you.
Good Evening Ari,
Apologies for the inconvenience this matter has caused you, we can assure you that this is not the standard procedure with Vox .
One of our Senior Engineers have successfully made the necessary changes to rectify your account with the outstanding amount of Data.
Should you require anything further, or might require immediate assistance, please do not hesitate to contact our 24/7 Service Center on *** | ***
Thank you.
Kind Regards,
VOX Telecommunications
Good Evening Ari,
Apologies for the inconvenience this matter has caused you, we can assure you that this is not the standard procedure with Vox .
One of our Senior Engineers have successfully made the necessary changes to rectify your account with the outstanding amount of Data.
Should you require anything further, or might require immediate assistance, please do not hesitate to contact our 24/7 Service Center on *** | ***
Thank you.
Kind Regards,
VOX Telecommunications
Good Evening Ari,
Apologies for the inconvenience this matter has caused you, we can assure you that this is not the standard procedure with Vox .
One of our Senior Engineers have successfully made the necessary changes to rectify your account with the outstanding amount of Data.
Should you require anything further, or might require immediate assistance, please do not hesitate to contact our 24/7 Service Center on *** | ***
Thank you.
Kind Regards,
VOX Telecommunications
Good Evening Ari,
Apologies for the inconvenience this matter has caused you, we can assure you that this is not the standard procedure with Vox .
One of our Senior Engineers have successfully made the necessary changes to rectify your account with the outstanding amount of Data.
Should you require anything further, or might require immediate assistance, please do not hesitate to contact our 24/7 Service Center on *** | ***
Thank you.
Kind Regards,
VOX Telecommunications
Resolved within minutes once Vox called me. Pity it came down to hellopeter to get a simple matter resolved, but I'm glad it was resolved. Thank you
Resolved within minutes once Vox called me. Pity it came down to hellopeter to get a simple matter resolved, but I'm glad it was resolved. Thank you