Pathetic customer service, disorganized company

Absolutely pathetic service from Vox Telecom. Fibre has been installed at our residence more than a week ago, received a text message that the company started billing for the service but we still have no internet connection. We have been contacting the ISP who sends you from pillar to post with no resolution. We were informed that our neighbour's package/object who also utilised Vox as a service provider, is also linked to our account. They too don't have access and have been told that their account is in arrears. They are expected to pay for a service that they are unable to make use of. We have spoken to level 1and level 2 technicians who either refers us to the PMO department who in turn refers you back to the technical department for assistance. From the technical department they refer you to the accounts and activation departments. Nobody seems to know what to do in this company. This matter has been escalated with priority and urgent statuses but there is no communication that is forthcoming from any of these departments regarding feedback on the matter. This is extremely frustrating, their service is worse than Eskom and telkom combined.

We were promised that this matter would be sorted by no later than 12 pm today. Nobody from the company made effort to contact me, instead I followed up twice to get answers but the matter was on both occasions escalated with the promise that we would be receiving a telephone call. Guess what, no call received

My reference number VT-KN-OB-0775 My Ticket Number:VOX***7

The customer service of this company is absolutely shocking, I've never experienced a worse service in my entire life.

Disgusted in this company, disorganized and unprofessional would be a compliment