1 reviews | Active since May 2019
Pathetic Customer service
I've never come across such pathetic service. I've send an email to Vox on the 15 May saying I will be double paying them the end of the month. I then received an email saying i've cancelled my line. I rep**** saying that I've not cancelled my line. On the 31 May when I wanted to make the payment as I promised, the line was cancelled and I now have to pay R4300. I've tried calling them the same day 8 times, the last time I spoke to Patience and she told me she will call me back in 5 mins. I'm still waiting. I called again yesterday twice and spoke to Flora only to say that Patience is in charge of my account and she will call me back. Up and until now still nothing. I will NOT be paying R4300 and I will definitely not be recommending their service to anyone. I've never experience this bad service in my life. I'm sure they don't know what they are doing there.
Thank you for your review.
Kindly note we received conformation that the Accounts Department has made contact with you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your review.
Kindly note we received conformation that the Accounts Department has made contact with you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has made contact with you pertaining to your billing dispute and the outcome thereof.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has made contact with you pertaining to your billing dispute and the outcome thereof.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Kind Regards,
Vox