KM
Kamohelo M
1 reviews | Active since Jul 2014
09 May 2021, 07:30
Pathetic Customer service and lying agents
Vox telecom has an absolutely useless service and sales team. After waiting for weeks for them to install my fibre and been taken from pillar to post with multiple people handling my application i ended up telling them to cancel my order as they could not even commit to a date to come do an installation at my house. The worst part is when their agent Letlolo Molokoe sent me an email blatently lying to indicate that a technician was sent to my house and had called me multiple times but i didnt answer. When confronted with my call log he then chose to stop answering my emails. This company is absolutely pathetic when it comes to customer service.
Helpful (0)
Replies (2)0
Replies (2)Vox Telecom's replyOfficial
09 May 2021, 17:54Good day, Kamohelo
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Project Management team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Project Management team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply09 May 2021, 17:54
Official
Good day, Kamohelo
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Project Management team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Project Management team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
11 May 2021, 13:11Good day, Kamohelo
Kindly note that we have received confirmation that the order has been cancelled as requested.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Kindly note that we have received confirmation that the order has been cancelled as requested.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply11 May 2021, 13:11
Official
Good day, Kamohelo
Kindly note that we have received confirmation that the order has been cancelled as requested.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Kindly note that we have received confirmation that the order has been cancelled as requested.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
