Pathetic customer service

The worst service provider. Treats customers as if they are not paying to the service rendered. Initiated the contract 12th of June all paperwork submitted, no contact or feedback to update on progress. They claim to have sent me a router only for skynet to inform nothing was sent vox only filled a waybill and package was not handed over. Took 7days for a local package to be delivered. I then receive the package and try to install only to find out my service was activated incorrectly by their technicians. Its like its a group of ***********s running a business. I was told 3hrs my service will be up n running nothing. I call and lm directed to a Jason l get put on hold until l hang up and no call back from them. I specifically informed the person who initiated my contract that if the process will be long please lets not do it because l have online work. Please do not use this service provider they are the worst. Tickets have been raised but nothing is yielding results.