EF
Elroyd F
1 reviews | Active since Aug 2023
23 Aug 2023, 12:40
Pathetic customer service
Would not recommend Vox at all.
Signed up to Vox 19 days ago, have not had internet access since then despite numerous support tickets logged and promises that a technician would call to assist.
Submitted a cancellation 12 days ago and up till now have no confirmation of my cancellation but yet I have an invoice due. Service overall is pretty pathetic and will not recommend them to anyone.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
23 Aug 2023, 13:15Good day, Elroyd F
Thank you for your review.
Kindly note that the details of your query has been sent to the cancellation team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the cancellation team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply23 Aug 2023, 13:15
Official
Good day, Elroyd F
Thank you for your review.
Kindly note that the details of your query has been sent to the cancellation team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the cancellation team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
31 Aug 2023, 08:52Good day, Elroyd F
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the cancellation team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the cancellation team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply31 Aug 2023, 08:52
Official
Good day, Elroyd F
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the cancellation team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the cancellation team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox