AT
Andre T
1 reviews | Active since Nov 2022
20 Mar 2023, 23:05
Pathetic Customer care !!!
Foned vox how many time they just don,t care ! When you get throug at the technical department they always try and make the customer fault that the line speed is bad. cables and to spec or somting else. As long as they get payment they don,t care if you pay for a 25meg line but only get 10 meg line speed.
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
21 Mar 2023, 08:33 Good day Andre Du Toit ,
Thank you for your review .
Unfortunately ,we are unable to allocate your account with the details provided.
Kindly provide us with your Vox account ID to assist further.
Kind regards,
Vox
Thank you for your review .
Unfortunately ,we are unable to allocate your account with the details provided.
Kindly provide us with your Vox account ID to assist further.
Kind regards,
Vox
Vox Telecom's reply21 Mar 2023, 08:33
Official
Good day Andre Du Toit ,
Thank you for your review .
Unfortunately ,we are unable to allocate your account with the details provided.
Kindly provide us with your Vox account ID to assist further.
Kind regards,
Vox
Thank you for your review .
Unfortunately ,we are unable to allocate your account with the details provided.
Kindly provide us with your Vox account ID to assist further.
Kind regards,
Vox
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Andre T's updateReviewer Update
22 Mar 2023, 09:08Account Name Petro ackerman
Account Email ***
Account Email ***
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Andre T's update22 Mar 2023, 09:08
Reviewer Update
Account Name Petro ackerman
Account Email ***
Account Email ***
Vox Telecom's replyOfficial
22 Mar 2023, 14:48Good day, Andre
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to the account holder soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to the account holder soonest.
Kind Regards,
Vox
Vox Telecom's reply22 Mar 2023, 14:48
Official
Good day, Andre
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to the account holder soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to the account holder soonest.
Kind Regards,
Vox
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Andre T's updateReviewer Update
27 Mar 2023, 14:32One Week later and still nothing done and they will not as long as they get paid, time to get new provider
AT
Andre T's update27 Mar 2023, 14:32
Reviewer Update
One Week later and still nothing done and they will not as long as they get paid, time to get new provider
Vox Telecom's replyOfficial
31 Mar 2023, 11:12 Good day, Andre
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply31 Mar 2023, 11:12
Official
Good day, Andre
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox