Pathetic Custom Service and Below Par Speeds!

I am extremely disappointed by the poor service and lack of explanation that I have received about my poor connectivity.

I have been experiencing experiencing speeds of lower than 30Mbps since last weekend when I'm actually on a 100/10 package. I have made numerous emails and thereafter received several calls from technicians saying that they will escalate to Frogfoot. It's been 24 hours since the but my speeds are still low and nowhere near 100Mbps.

I also called them to check if I can be credited for those days where I did not get the speeds I pay for but I was told due to the terms and conditions, Vox does not do credits. Just like that I was told this, no apology, or any sympathy for my situation!

This is absolutely disgusting and **** service, to expect the client to pay for your ****up and still not even have the decency to apologize and credit.

I think I'm starting to regret signing up with Vox. They have been good until now, as suddenly I'm experiencing bad connectivity with no explanation!