RD
Rachel D
1 reviews | Active since Sept 2022
05 Dec 2023, 21:48
Pathetic custom service
I was without internet for 8 days due to a technical issue on their side but had to pay full installment. Now they passing the buck onto 3rd party. Frustrating...
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
06 Dec 2023, 07:09Good day Rachel D,
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards,
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards,
Vox Team
Vox Telecom's reply06 Dec 2023, 07:09
Official
Good day Rachel D,
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards,
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards,
Vox Team
Vox Telecom's replyOfficial
11 Dec 2023, 08:16Good day, Rachel D,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The necessary amendments have been made on your Vox Account.
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The necessary amendments have been made on your Vox Account.
Regards
Vox
Vox Telecom's reply11 Dec 2023, 08:16
Official
Good day, Rachel D,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The necessary amendments have been made on your Vox Account.
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The necessary amendments have been made on your Vox Account.
Regards
Vox